Anna is a remote working mum, discovering a new way of living during the pandemic. She is also Vice President of Focus Bari responsible for CX and Innovation, and a visiting lecturer in vocational programs of Athens University of Economics and Business with focus on Customer Experience & Customer Journey Mapping.
With more than 20 years of expertise in market research she is always passionate in studying human insights and how these lead to successful business decisions. Combining her long experience in qualitative and quantitative research with the most updated CX tools, she is a true advocate of customer and employee experience, working to help organizations creating business innovation with “outside in” perspective.
Anna is a very active member of local and international CX community, a Certified Customer Experience Professional by CXPA, an NPS2 Certified Associate by Satmetrix® and trained human centric designer by the Design Thinkers Academy UK.